Dispelling the prejudices of teleprospection
It’s a reality, teleprospection suffers from a bad image in most people’s minds. And it’s not necessarily unjustified…. Many companies or teleoperators use bad practices that have gradually saturated the patience of the approached companies.
Being a relatively repetitive job, teleprospectors generally fall into the trap of the robot, where they constantly repeat their speech and script to their panel of prospects, while ignoring almost everything about the offer they have to present and highlight during their calls.
To this, you can add the bad image of call centers and teleoperators’ platforms, which are often considered underpaid, under constant supervision, dehumanized, and lined up in multiple rows like an industrial production line.
At Norphone Production, we break this image. Our employees are not « phone robots ». We bring out talents and personalities to train efficient salespeople rather than teleprospectors. We train them to assume, independently, their responsibilities by addressing professional prospects with a qualified and respectful approach to offer a high quality service.
